CUSTOMERS FIRST

Pets A Family Owned Pet Store - has a simple mission: To offer you the best online shopping experience while offering nothing but the best quality products for your beloved little furry family member. We are committed to providing the absolute best customer service, and our customers love us for it! 

When you purchase from Pets A Family Owned Pet Store, it doesn't just come in a box. We want to be there for you every step of the way and help make sure your experience is everything you hoped it would be. Our customer service team is always available via email, phone, chat or text to answer any questions or concerns that may arise throughout your purchase process.

 

 FREE SHIPPING

All orders shipped to the lower 48 U.S. states ship FREE. If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well. If there are shipping charges it will be specified at checkout. (Only shipping charges apply to Bulk items that ship LTL).

VOLUME DISCOUNTS

If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to: 

hello@pets-afamilyownedpetstore.com

WE ARE AN AUTHORIZED DEALER

Pets A Family Owned Pet Store is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.

100% SAFE & SECURE ONLINE ORDERING

Our website employs SSL Encryption technology, which ensures that any sensitive payment or personal information sent via the website is absolutely secure and protected.